Terms & Conditions

We reserve the right, at our discretion, to modify or remove portions of this Internet Privacy Policy at any time. This Internet Privacy Policy is in addition to any other terms and conditions applicable to the website. We do not make any representations about third-party websites that may be linked to the website.

We recognise the importance of protecting the privacy of information collected about visitors to our website, in particular information that is capable of identifying an individual "personal information". This Internet Privacy Policy governs the manner in which your personal information, obtained through the website, will be dealt with. This Internet Privacy Policy should be reviewed periodically so that you are updated on any changes. We welcome your comments and feedback.

Personal Information

Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. For example, we may need to collect such information to provide you with further services or to answer or forward any requests or enquiries. It is our intention that this policy will protect your personal information from being dealt with in any way that is inconsistent with applicable privacy laws in Australia. We do not sell or offer your personal information to any 3rd party.

Use of Information

Personal information that visitors submit to our site is used only for the purpose for which it is submitted or for such other secondary purposes that are related to the primary purpose unless we disclose other uses in this Internet Privacy Policy or at the time of collection. Copies of correspondence sent from the website, that may contain personal information, are stored as archives for record-keeping and backup purposes only.

Security

We strive to ensure the security, integrity and privacy of personal information submitted to our site, and we review and update our security measures in light of current technologies. Unfortunately, no data transmission over the Internet can be guaranteed to be totally secure.

However, we will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services. Once we do receive your transmission, we will also make our best efforts to ensure its security on our systems.

In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us. However, we will not be held responsible for events arising from unauthorised access to your personal information.

Feedback / Questions

If you have any questions or concerns regarding our privacy policy or the handling of your personal information please do not hesitate to contact us. We take your feedback and concerns very seriously.

Listing Errors

In the event a product is listed with an incorrect image, an incorrect price, an incorrect shipping weight, an incorrect description due to typographical/input error or an error in information received from our suppliers, C&L Tool Centre shall have the right to refuse or cancel any orders placed for the product listed incorrectly. C&L Tool Centre shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and payment has been processed. If payment has been taken for the purchase and your order is cancelled, C&L Tool Centre shall immediately issue a refund back to your account.

Clearance Sales

Discount is only applicable to clearance items.
Purchases are final. No refunds will be provided for change of mind.
Clearance lines are subject to availability; please contact us directly for current stock levels.
Pricing is subject to change without prior notification.
Pricing does not include freight charges. Freight charges may be applied where required.
Some items may no longer be in their original packaging; however, all items are in good and fully functioning condition.

Returns Policy

If for whatever reason you are unsatisfied with products that have been supplied to you, you may return the goods to us within 7 days of you receiving the order for a full refund EXCLUDING the freight and Freight Protection. For goods delivered with free shipping, the cost of freight will be deducted from the refund. For some products, a restocking fee may be incurred.

All goods must be returned in original packaging, unused and include the following details:

Invoice number
Invoice date
Reason for return
Your contact information

We reserve the right to refuse a credit on goods if we believe the goods have been damaged or used, therefore a credit will only be issued to you once goods have passed our inspection.

Return freight costs will be covered by the customer.

For Hafco products, a 10% re-stocking fee will be applied.

For other products, please check the re-stocking fee with us at web@cltoolcentre.com.au or 07 3326 1555

Payment Options

All sales made via this website require payment to be made before the dispatch of goods.

1. We accept Direct Deposit (EFT) into our bank account:

Bank of Queensland

C & L Tool Centre
BSB: 124-157
ACCOUNT NUMBER: 10608832

Please forward a copy of the remittance (bank transfer receipt) to web@cltoolcentre.com.au to ensure goods are dispatched promptly. If you have any questions regarding the ordering process or payment of goods, please contact us!

2. We now offer Paypal facilities to make your shopping experience quicker, safe and simple!

3. Zip Pay & Zip Money are Now available! “Own it Now, Pay Later‎”!

3. Pay on Collect. We only accept “Pay on Collect” if the goods are in stock. If the goods are not in stock, payment will need to be done before ordering from suppliers.

*Please note: We do not accept cheques, cash on delivery or telegraphic transfers.

Shipping

Orders that are under 20kg & under 1m in length within Australia will be sent via Australia Post or Fastway Couriers. Orders that are over 20kg & over 1m in length within Australia will be sent via our nominated freight company. We will email you and send you a text message with the courier details and tracking information.

If there are any unexpected variations to your order we will email you to accept the changes. For your order to be processed and dispatched we will need you to respond to our email with “confirmation please proceed”. We will NOT dispatch goods without your emailed confirmation to acknowledge the amended freight cost and order total. If you wish to cancel your order, respond with “please cancel order” and we will arrange the credit and cancellation, no questions asked!

**We are able to dispatch goods Australia wide**

** Cut Off Time For Overnight Orders is 11:00 am Subject To Stock Availability ** Dangerous goods (e.g. Lithium Batteries) CAN NOT send overnight

**International orders are accepted at our discretion, Please contact our sales team for Terms Conditions & fees associated with overseas orders **

**We reserve the right to not drop-ship to third parties unless prior arrangements have been made. Please contact web@cltoolcentre.com.au if you have any questions.**

Oversize & Overnight

Please Note: If one of your item's weight is 25kgs or above, you will need to provide assistance with unloading. If assistance is not available, you will need to book a truck with a Hydraulic Tailgate for the receiving addresses. Click to add a Hydraulic Tailgate Service.

Please note: Overnight Shipping only applies to non-free-shipping products. C&L will choose a shipping method for Free Shipping products. Dangerous goods (e.g. Lithium Batteries) CAN NOT send overnight

Delivery Time:

All products that are in stock will be dispatched in 1-2 business days. Allow between 4-8 working days from dispatch date for delivery depending on your delivery address & if products are in stock. If we need to order stock from a supplier it may take between 4-8 days to arrive in our store. We will advise if products are on back order and you can have the choice to keep or cancel your order.

We do our best to ensure your order is delivered on time and in perfect condition, however, once the goods leave our distribution centre we are unable to take responsibility for damages that occur during transit. We also are unable to take responsibility for extended delivery times due to unforeseen circumstances.

Free Shipping

All free shipping orders over C & L Web store will only apply to customers within the Australian shoreline, not including Tasmania, Norfolk Island, other islands and rural areas. Freight charges will be applied to these areas. We will contact you for the actual freight for your order.

Dangerous goods, Clearance items, oversize items and overweight items are not eligible for the Free Shipping Promotion. Extra postage will be applied to those products. For more free shipping information please see our Delivery Information.

C&L Delivery Insurance:

C & L Tool Centre does not include Shipping insurance as part of any goods purchased, this will need to be added separately in the Checkout Page to protect your goods from loss or damage while in transit.

By choosing not to insure your package you understand that C & L Tool Centre is not responsible for any loss or damage to the package or its contents incurred during shipping.

Some remote area and islands may have different Delivery Insurance Rates, please contact us at web@cltoolcentre.com.au or (07) 3326 1555 to purchase insurance.

The delivery insurance will be excluded from the shipment of Ladders to interstates as it’s oversized and easy broken.

**NO C.O.D ORDERS**

Courier Deliveries

Courier deliveries will only be made to fixed addresses.
Goods that are left at unattended premises are the responsibility of the receiver.
Please ensure we are aware of any special delivery requirements.
Large items ( goods over 22Kg ) May require a Forklift unload or someone available at the time of delivery to assist with unloading large items. A Business address is preferred for large item delivery. If a forklift is unavailable for Heavy item delivery a Tailgate unload can be arranged with the carrier prior to shipping, however, a $75 fee applies to all Tailgate unload deliveries. Please contact our sales team if a Tailgate unload is required.
Re-Delivery Charges are not accepted by C&L Tool Centre. If you are not available at the time of delivery and request re-delivery from the carrier all charges will be the responsibility of the receiver.
Please ensure all orders are addressed to premises that are maned between the hours of 9-5 pm, and if no-one is available please Give Authority to leave the Package in a safe place at the delivery address. This Authority can be noted in the "Add comments about your order" section in the checkout.

Australian Rural Locations:

As the rate can be varied in rural places, extra postage might be applied to the non-metropolitan areas above the base rate. Our staff will contact you for the correct freight before dispatch. Or if you are not sure what is the exact cost for the freight please contact us.

Supplier Direct Shipping

Please note that Supplier Direct Shipping is only for commercial addresses, please contact us if you are at a residential address otherwise a surcharge will be applied.

Warranty

All Warranty claims can be dealt with at your closest authorised repair agent or dealer if you are located outside of the Brisbane area. A copy of your proof of purchase (Tax Invoice) will be required for all warranty claims to be honoured. If tools are to be returned to us for Warranty claims all freight charges between us and the end-user will be at the expense of the purchaser.

If goods are faulty due to a manufacturing error, please contact us with your repair enquiry and someone will be in contact with you as soon as possible. Please be sure to have your proof of purchase handy because we will not be able to honour a claim without this.